FAQ

How do I mention a group?

See User Guide.

When and where can I mention a group?

You can mention a group while:

  • Creating an issue
  • Editing an issue
  • Commenting on an issue

Supported fields

  • Description
  • Comments

Can I mention more than one group?

Yes.

What happens when I mention a group?

  • An email will be sent to all the members of the group that were mentioned similar to @mentions.
  • This will be split in to two emails. One notifying users who have opted to receive emails in HTML and another for users who have opted for text only.
  • Optionally members of group mentioned will be added as watchers to the issue, in which the groups they belonged to were mentioned, provided your Jira administrator has configured Group Mentions to do so.

Will they get more than one notification if they are in more than one group that was mentioned?

No, they will be notified only once.

I was able to mention a group, but they were not added as watchers to the issue, why?

You require Manage Watchers permission.

I have mentioned a group by accident, can I remove them from groups watching an issue?

Yes, see User Guide

I have mentioned a group that does not exist, what will happen?

Group Mentions will render those in red.

Using text mode I have mentioned a group that i’m not a member of when restrictions were enabled that prevented me from mentioning them, what will happen?

Group Mentions plugin will ignore these and will not notify the group you have mentioned.

In text mode what will happen if I mention an excluded group?

Group Mentions plugin will ignore these and will not notify the group you have mentioned.

What happens when an administrator adds OR removes a user from the groups mentioned when add as watchers is enabled?

Group Mentions will update the watchers of an issue accordingly.

What happens when an administrator deletes a group in Jira that is watching an issue?

Group Mentions will remove the group deleted from Jira from all issues, where this deleted group was added as watchers and update the issue watchers accordingly.

Data center ready?

Yes but not yet approved by Atlassian. We are currently working with Atlassian to get Group Mentions Data center approved. Rest assured the plugin is fully compatible and we are doing our best to get this approval soon.

What’s next on the backlog?

See Coming soon